Unified Messaging

The Kofax Communication Server, formerly TOPCALL Communication Server is a proven, reliable platform that enables business systems to communicate using all relevant media types, while leveraging the organisation's existing IT infrastructure. Kofax Communication Server provides the most cost-effective solutions in the industry by delivering the highest real-world ROI and the most complete, best integrated and easiest to use set of technologies. By combining our technical expertise with the industry knowledge of our worldwide partners we reduce costs, increase operational efficiencies, and minimise risk for our customers.

The technology is widely used in the manufacturing, finance, insurance and pharmaceutical industries, including an impressive list of Fortune 500 companies and service providers around the world. With more than 25 years of experience, KOFAX supports Business Communications, network and production faxing, communication workflow, and converged IP telephony.

Unified Messaging — compatible and mobile

With an integrated Unified Messaging solution information — whether phone calls, voicemail, e-mail, fax, telex, SMS or MMS — from the widest range of different communications channels is available to every employee quickly, completely and independently of time and place in their accustomed working environment — e.g. in their MS Outlook, Lotus Notes or Novell GroupWise mailbox. As a result, accessing information from various sources such as computer, fax, cell phone and searching for the appropriate communications channel with the associated unproductive time are a thing of the past.

Whether it is a matter of receiving, processing, forwarding, converting, archiving or searching — our unified system ensures that your company's employees are informed better and faster by means of unified messaging. You will profit from this through considerably lower administration costs, motivated staff and a workload reduction in the area of 30-120 minutes per employee and week (Source: Intel study). Furthermore, double broadcasts are avoided, telephone costs reduced (VoIP), response times shortened and traceability of communication in all formats is made possible. 

KOFAX Commmunication Server is one of the innovative pioneers in the Unified Messaging market. Our technical knowhow and experience from more than 4,000 international projects make us a strong partner for optimizing the flow of communication in your company. We know how companies can efficiently and purposefully use unified messaging to strengthen their position in the market. And we are glad to pass on our solution to this.

Our ‘single server' approach integrates all communications channels in a homogeneous system. Companies with several locations or branches profit from our ‘branch boxes', which make the elements of our solution available wherever they are needed. The high level of availability and the fault-tolerant configuration of our systems guarantee that information from the widest range of different communications channels can be called up reliably and completely around the clock. And even the two year old fax or order e-mails from last autumn won't get lost. The archive with integrated full text search, that stores all messages independent of the mail server, makes sure of that. The UM system offers the administrator monitoring options covering the availability and utilization of the systems as well as of all sent and received messages.